As the COVID-19 situation continues to evolve, we remain open and committed to providing the products and information you need, while doing our part to slow the spread of the virus. We are taking every precaution possible to ensure the safety of our customers and employees, as well as the communities around us, while offering the quality service you expect from us.
Our thoughts are with you and your families as we all strive for recovery and to get back to normal life. And, because we want you to stay healthy and safe please remember to wash your hands often. In the meantime - we are here for you!
Safety Precautions
Cleaning Your Brace
Clean hands and clean splints/braces are more important than ever. Keeping your splint or brace clean is not only recommended for your health and safety, it will also help to extend the life of your splint. All of our soft braces are hand or machine washable. (Please refer to the "Wear and Care" tab on the product page for cleaning instructions for your particular splint or brace.) For our waterproof products, the Oval-8 Finger Splint and the CMCcare Thumb Brace, keeping them on and washing them when you wash your hands is an easy solution for daily cleansing. Use a towel to dry them and in the case of the CMCcare, simply use the towel to absorb the moisture on the straps.
Certain braces including the Oval-8 Finger Splint, the ThumSaver MP and the CMCcare Thumb Brace can also be disinfected. Disinfecting instructions: Use alcohol (at least 70%) or bleach on the Oval-8’s and the body of the CMCcare or ThumSaver MP. Avoid getting bleach on the straps or in the case of the CMCcare, remove the strap. If using bleach, rinse in water to avoid irritating skin.
Customer Service
Need Help? Have questions? Our customer service team is safe and working from home. Contact us through Live Chat 8:30 – 4:00 EST or email us anytime at [email protected]
Shipping
We are diligently working to get your order to you as quickly as possible, but due to the impact of COVID-19, it may take slightly longer than usual for your order to arrive. We are currently shipping orders on Monday, Wednesday and Fridays. We'll send an email to you as items in your order ship, or if there are updates on the status of your order. We appreciate your patience as we work to complete and ship your orders in a timely manner. We hope to get back to our normal schedule soon!
