At Oh My Arthritis, we want to help you get back to life and are committed to providing you with the best possible experience with our company. If the item you ordered does not fit, or is not what you expected, we gladly accept returns of new, unaltered items in their original packaging with all accessories for a refund. Braces may be tried on for sizing and fit, but must be unused to be eligible for a refund. Our return policy is consistent in maintaining the best value and highest service level for all our customers.
What is the Return Period?
Items must be returned within 30 days of the purchase date for refund.
Are Shipping and Handling Charges Refundable?
Customers are responsible for return shipping fees. For orders sold with “Free Shipping”, the shipping/handling fees will automatically be deducted from your refund.
Is A Return Merchandise Authorization (RMA) Required to Return an Item?
Yes, A Return Merchandise Authorization (RMA) must be included with your return.
How Do I Get My Return Merchandise Authorization (RMA)?
If you created an account, please log in and follow the instructions for our easy on-line return process. If you placed your order as a "Guest" (without setting up an account) or used PayPal as payment, please contact us via email at [email protected], Live Chat or at 1-888-378-7763 for your RMA number.
Do You Provide Pre-Paid Return Shipping Labels?
We currently do not offer pre-paid return labels.
Where Do I Send My Return?
Your items should be returned in the original packaging and sent to:
Oh My Arthritis
118 Log Canoe Circle
Stevensville, MD 21666
Please include your RMA# on the return label. We recommend sending your package with trackable shipping to ensure delivery.
Do You Offer Exchanges?
Unfortunately, we are not able to offer exchanges. If you would like a different size or a different brace altogether, please place a new order and return your first item.
Which Products Are Not Returnable?
Due to Food and Drug Administration Regulations items may not be returned that have been used, worn, washed, or altered. Topical creams/lotions (opened or unopened), scar or skincare products/lotions/sprays, and other splints and products may also be non-returnable. Please refer to the individual product page for specific return information for that item.
What if My Order is Defective or Damaged During Shipping?
If you are requesting a return because of a shipping error at our warehouse or product damaged during shipping, please contact us via email at [email protected], Live Chat or at 1-888-378-7763 to initiate your return.
Do You Have a Restocking Fee Policy?
Products received beyond 30 days from purchase and/or are not returned in new condition are subject to a 20% minimum restocking fee.