Shipping
OMA SHIPPING POLICY
In order to provide the best possible service, we ship via USPS, Priority Mail and Fed Ex. We ship to all 50 states, as well as US territories. (Currently we are unable to ship internationally.) Most orders leave our warehouse within 24 to 48 hours. Shipping charges will be applied unless otherwise indicated at the time of purchase.
COVID Response: We are diligently working to get your order to you as quickly as possible, but due to the impact of COVID-19, it may take slightly longer than usual for your order to arrive. We'll send an email to you as items in your order ship, or if there are updates on the status of your order. We appreciate your patience as we work to complete and ship your orders in a timely manner.
DELIVERY TIMES
Shipments are processed Monday through Friday. Weekend and holiday orders and orders placed after 2:00 pm EST will ship the next business day. Overnight orders received after 2:00 pm EST will ship the following business day (Saturday delivery for residential addresses not available).
USPS options usually deliver your package within 2-6 days depending on location. 2-day and overnight delivery are available through Fed Ex. FedEx shipping is available only to the lower 48 states. (We are unable to offer FedEx shipping to Alaska, Hawaii or Puerto Rico.)
We recommend using a "ship to" address where your order is delivered directly to you. In cases where delivery has been verified but the package is lost due to possible theft or error, your replacement order may incur additional costs.
United States Postal Service (USPS) shipping charges for U.S. addresses are based on the chart below. Charges are based on delivery area, package weight and the shipping method chosen. Shipping charges will be calculated and visible prior to confirming your order.
AVAILABLE CARRIERS
| Carrier |
Estimated Shipping Time |
| USPS First Class Mail |
3 to 10 business days
| Order total |
Shipping charge |
| $0 - $39.99 |
$5.50 |
| $40 - $99.99 |
$6.50 |
| $100 - $149.99 |
$8.50 |
| $150 - $199.99 |
$10.00 |
| $200 and up |
$12.00 |
|
| USPS Priority Mail |
2-5 business days, depending on location. Rural delivery may require additional time.
| Order total |
Shipping charge |
| $0 - $39.99 |
$9.50 |
| $40 - $99.99 |
$10.50 |
| $100 - 149.99 |
$12.50 |
| $150 - $199.99 |
$13.50 |
| $200 and up |
$15.00
|
|
FedEx Two-Day Delivery |
2 business days from ship date. Not available for Alaska, Hawaii or Puerto Rico. May not be available to Rural Delivery addresses. Not available to P.O. Box addresses. Saturday delivery for residential addresses is not available. |
| FedEx Overnight |
1 business day. Not available for Alaska, Hawaii or Puerto Rico. May not be available to Rural Delivery addresses. Not available to P.O. Box addresses. Saturday delivery for residential addresses is not available. |
| Additional Shipping Charges |
Fees for the following products may be added to your order: Heavy or over-sized orders; hazardous or combustible materials. |
|
|
ADDRESS CORRECTIONS
Please verify that your shipping address is correct when your order is placed. Additional charges may apply for any address correction and these charges will be applied to the purchaser’s credit card when notified by Carrier, usually within one week after shipping.
All purchases completed on ohmyarthritis.com are done so in accordance with the shipping contract. This means that the risk of losing an item and property rights associated with the item are transferred to you when your order is remitted to the carrier.
INTERNATIONAL CUSTOMERS
Oh My Arthritis is unable to ship to customers outside of the United States of America. Many of our products can be purchased through our trusted International Distributors listed below. Please visit their websites or contact them by phone to determine the availability of products.
European Customers - www.3pointproducts.eu
Customers in Asia - http://www.carehelp.co.kr/mall/list.php?part1_idx=1&part2_idx=13
